HiLo Food Stores

Refund/Exchange Policy
All merchandise purchased that is to be returned for exchange or refund must be returned within fourteen (14) days of purchase and MUST BE ACCOMPANIED BY A VALID RECEIPT.

Exceptions to the aforementioned are:
- Perishable Products (meat, produce, deli, bakery) which must be returned within seventy-two (72) hours of purchase; and
- Alcohol – there is no refund or exchange on Alcohol.

While we make every effort to ensure the quality of all items sold in our stores, if any of our products fall below the high standards you expect, then please return them in accordance with the above policy and we will happily refund or exchange the item.

Thank you for your patronage.

Cheque Policy
Effective April 2008, Hi-Lo Food Stores no longer accept cheques.

Identification required when using Credit Cards
When using Credit Cards at our Stores, you are required to provide a valid photo Identification.

Express 1-10 items, Self Bagging Lane
In our on-going efforts to improve our service to you our valued Customers, in 2008, we implemented the international standard Express 1-10 items, Self Bagging Lane concept.

This allows for customers who are purchasing between 1-10 items to move quickly through the check out process and allows for the cashier to move quickly onto the next customer and so on.

Re-usable Green Bag initiative

In November, 2009 we launched our “Re-usable Green Bag” initiative. We would like you to join us as we take steps to do our part in preserving the environment.

We invite you to purchase our bags and/or bring your own if you already have some. Remember to walk with your bags every time you visit one of our stores, give the bags to your wrapper when you get to the check out so your groceries can be packed directly into your reusable bags.